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What kind of delivery service do you offer?

Delivery is £5.95. Deliveries are scheduled for Monday to Friday. From the time you place your order we aim to have your goods delivered in 2-3 working days. Some postcodes may require additional shipping time.

First4 Group is not liable for any failed deliveries. This does not affect your statutory rights as a consumer.

First4 Group regrets that it cannot offer delivery to addresses outside the UK & Ireland.

Although we always make every effort to deliver goods within the estimated time, delays are occasionally inevitable and we have no control over it. Delivery dates and times are not guaranteed. The time of delivery shall not be the essence of the contract and any failure by us to make delivery on any particular date shall not entitle the customer to terminate this agreement or refuse the delivery or to claim for any expenses, loss of profits or other consequential losses whatsoever. No contract will exist between us and the customer until goods are dispatched. Acceptance will be deemed complete and effectively communicated at this time. Ownership of the goods will pass to the customer on receipt of payment and dispatch of the goods. If an incorrect address has been given to us with the order, we reserve the right to charge for any extra carriage costs incurred. In the unfortunate case of a product being lost in the post, we will seek compensation from Parcelforce, and if they declare your order lost we will offer a full refund. If for any reason the product is returned to us by Parcelforce because they can't complete a delivery we reserve the right to charge the customer for all perishable goods.”

Is it safe to use my credit card?

Absolutely. We have taken every precaution to make your transactions secure. We use the WorldPay payment system to safely process credit and debit card transactions utilising industry-standard security measures, including SSL (Secure Sockets Layer). Nevertheless, if you prefer, we also offer you the option of submitting your order by telephone on +44 (0)870 011 0673. Our customer service lines are open Monday to Friday 9am - 1pm (GMT). All calls are charged at the standard national rate.

Do your prices include VAT?

All prices quoted on this site include UK VAT at 15%.

What is your policy on customer satisfaction?

First4 Group is committed to customer satisfaction. If you are not satisfied with your order please inform us immediately and we will resolve any issues to your satisfaction. Customers have the right to cancel their order if it has not yet been dispatched. If it has been sent, the customer may pay to have the non-perishable goods returned for a refund. We endeavour to respond to all complaints within 5 working days. Refunds will be given at the discretion of First4 Group.